Customer onboarding specialist interview questions and answers

Posted on 23 Feb 2021

Onboarding Specialist interview

Customer onboarding specialist interview questions and answers
Anonymous
Report

Interview Rounds

I applied via LinkedIn and was interviewed before Feb, 2020.

Interview Questions

  • Q1. Please share your experience working on some leading customer engagement products and rate them from 1 to 5. State your opinion on why these products were successful or unsuccessful.
    Add Answer Collapse
  • Q2. Consider the situation where you have one critical customer requirement which is a road blocker for them to go live. This was not identified during sales or evaluation period. Please provide key pointers to handle this situation.
    Add Answer Collapse

Interview details

Freshworks interview Rounds:
Round 1
Round type - Technical

Round 2
Round type - HR

Round 3
Round type - Assignment
Freshworks interview preparation:Interview preparation tips for other job seekers - Do not conclude on the status when asked about customer requirements or feature requests. You may add pointers on how best to handle such situations with key examples.
A product company will review the requirement and its feasibility before conveying it to the customer. And, this is not going to happen right after your interview process. So, keeping all this in mind will leave a positive impression to the hiring team as well.
View More
4
Share
Share this interview
Customer onboarding specialist interview questions and answers
Customer onboarding specialist interview questions and answers
Customer onboarding specialist interview questions and answers
Customer onboarding specialist interview questions and answers
Posted on 22 Feb 2021

Onboarding Specialist interview

Customer onboarding specialist interview questions and answers
Anonymous
Report

Interview Rounds

Technical

HR

Assignment

I applied via LinkedIn and was interviewed before Feb, 2020.

Interview Questions

  • Q1. Consider a situation, where the customer has asked for a feature that is not available in the product during the proof of concept or evaluation period. How can you address this situation better?
    Add Answer Collapse
  • Q2. Please share your experience about the customer engagement products you have worked in the past and rate them in an order. State your opinion on why these products are successful or not successful.
    Add Answer Collapse

Interview details

Freshworks interview Rounds:
Round 1
Round type - Technical

Round 2
Round type - HR

Round 3
Round type - Assignment
Freshworks interview preparation:Interview preparation tips for other job seekers - Always, don't conclude on the status of the customer requirements. You will have to do a detailed analysis on the requirement and its feasibility before you come up with your responses to the customer. So, these are not going to happen during your interview process. A holistic view in your responses will help in giving a positive impression to the interviewers.
View More
Share
Share this interview
Posted on 21 Jun 2021

Onboarding Specialist interview

Customer onboarding specialist interview questions and answers
Anonymous
Report

Interview Questions

  • Q1. Explain anyone feature of amazon
    Add Answer Collapse
  • Q2. take anyone product from freshworks and explain features of it
    Add Answer Collapse
  • Q3. Be specific about your answer and stay confident
    Add Answer Collapse
1
Share
Share this interview