However, almost all brand named products are fake. Someone without a knowledge would never know that they are receiving fake electronics.
Even reported this to Lazada. Few conversations telling me that they are reviewing and taking action. But, they did not take action to the seller nor implemented any genuine verification of the products being sold.
While some listings are super cheap to be recognized as fake, many products are an almost similar price to original but, copies.
Date of experience: September 16, 2020
Really good platform
Really good platform. Had some issue with a vendor on my purchase where vendor sent obviously defective product and is unwilling to replace. Lazada aftersale service, although slow, managed to follow through with the sales and provide a refund.
I generally feel more assured buying items from Lazada
Date of experience: November 16, 2020
Terrible customer service
Terrible customer service! Trying to reach Lazada due to a delivery being delayed. Even customer service functions on the APP do not work properly and prompts an error message: "page could not be found". It's convenient to run a business and just take people's money without proving any service and wasting people's time with late delivery!
Better options on the market so stay away!
Date of experience: April 27, 2021
VERY BAD ONLINE SHOPPING COMPANY THAT…
VERY BAD ONLINE SHOPPING COMPANY THAT TAKES YOUR MONEY AND DONT CARE IF THE MERCHANT SELLS RUBBISH! LAZADA RETURN POLICIES AND PROCESSING MAKES IT IMPOSSIBLE TO RETURN ANY DEFECTIVE, BROKEN, MISHANDLED, WRONG ITEM DELIVERED BY THEM! I HAVE MADE REQUESTS FOR RETURN WHICH WERE NEVER PROCESSED!
BEWARE OF THIS SHOP IN PARTICULAR THAT SELLS DAMAGED AND WRONG ITEMS. I ORDERED A STAINLESS WALL MOUNTED SOAP DISH AND ABBYSHI DELIVERED A DAMAGED HAND TOWEL HOLDER IN A DELAPIDATED OBVIOUSLY WORN OUT OLD BOX. /shop/abbyshi
Date of experience: June 05, 2020
Assistance pls
Hi, can someone knows how to recover lazada accout ? I have 2 accounts so I decided to disable the other one. However I accidentally disable the one which i am active with. Now I cant access my acct right now. I am currently having transactions & incoming parcels i had been purchased last 5.5 sale. Please help me 😭
Date of experience: May 06, 2021
Lazada has become bad to worse
Lazada has become bad to worse. I purchased a shaver and immediately after receiving contact their support sending the video that it doesn't work. But still they asked me to contact seller. After contacting seller in proof there is no option of video attachment so I attached photos. Seller after making illogical comments closed the review. Lazada did NOTHING. Please dont buy items from lazada. Its looks like more of a fraudster platform now. Item: Philips Shaver PQ206/18 Order id: 45187903402178
Date of experience: February 21, 2021
All products you need, long delivery times though!
I ordered a fan and some bed sheets at lazada thailand. It took them 2 weeks to deliver the products although it was stated to be delivered within 3-5 days. Whenever i called the customer support they tried to solve the issue, friendly though! Apart from the delay, its the most convenient way for getting the stuff delivered. Will order at lazada TH again
Date of experience: July 31, 2017
I bought a some baby care products from…
I bought a some baby care products from lazada, I have paid higher as seller claimed products are genuine. After arrival product didnt seem legit. Nevertheless i checked the products. they were so different than the stock photos. Instead of using it i contacted lazada. Lazada only sent automated message but didnt get any timely update so i went to the local supplier's office. Supplier confirmed that product that i purchased from lazada are not authentic. I reported to lazada. But lazada rather dragged the case almost 2 months. in the end lazada terminated my account because I have complained. I got ripped off. Stay away from Lazada
Date of experience: August 31, 2020
Account made useless without any clear explanation
I was prompted I couldn’t make any purchase anymore because I wasn’t following t&c which they did not specify.
Explanation does not even make sense:
“ On behalf of Lazada, I thank you for your interest and use of services of Lazada.vn during the past time.
After checking information, Lazada regrets not meeting your shopping needs for one of the following reasons: 1. Request from a customer about keeping confidential information. [HOW MUCH VAGUER AND UNHELPFUL CAN LAZADA BE??] 2. Customer's purchases are not for personal use or are not final consumers. [WHAT??] 3. Customers overuse the discount codes. [WHAT DISCOUNT CODES??]
For security reasons, Lazada would like to refuse to answer specific details, hope you sympathize.“
Date of experience: October 27, 2021
I purchased 2.1 speakers but before I…
I purchased 2.1 speakers but before I get the product, I was searching for reviews if it is worth it to buy. Thanks to their product review features, all are reliable and my parcel delivered next day. However, they charge me on the delivery fee because of the product price below 1000 pesos.
Date of experience: August 27, 2018
Amateur delivery service
amateur delivery service. ordered friday was promised delivery monday maybe tuesday. Calling tuesday morning to inquire where goods are at receiving answer that product will be delivered 11 am - noon same day....17:14 my goods have still not been delivered. called Lazada who then informed product is still at shop..Had I bought somewhere else I would not have had this hassle....How come Lazada does not follow up closely on delivery after my first inquiry? Thanks for wasting my time Lazada....My time is also money, you know?
Date of experience: April 12, 2016
Genuine reviews are rejected.
Wrote a review for a product that was a replica of the original, and that it was decent enough since it is cheap and I was satisfied with the product anyway.
Somehow lazada rejected my review for "counterfeit" and that they will contact me later as they have reported it as a case? Seems like quite a shady website that they don't allow genuine reviews being posted, use other e-platforms instead.
Both the times that I've ordered from lazada, the packaging was dented.
Date of experience: January 05, 2021
Fast delivery and well secured items
Fast delivery and earlier than i expected. Also the item is well package and protected. Order was processed in the same day then it was delivered after 2 days. I bought the item 2 years ago until now the item is in good condition. Thanks !
Date of experience: September 12, 2019
Locked Account for My Safety
This is the 4th time in 2 years Lazada has locked my account for so called safety issues. I have purchased over 50 items equalling more than ₱250,000.
Once they have even deactivated my account. When I contacted them they said I requested my account to be closed. This is something that I never did.
Date of experience: March 21, 2023
Unprofessional company
These comments are a followup to previous report where the seller refused to provide a refund for an inferior product which I returned without the required return period Lazada continues to avoid and ignore responsibility for providing a refund. Their agents do nothing to assist and in actual fact lack an understanding of customer service. As well some of them can’t respond to direct questions. Numerous broken promises . Correspondence through emails is also ignored. Use caution when using this company to order products or more specifically trying to get a refund. Frustrating to say the least.
Date of experience: July 07, 2021
Poor after sales support
I've now had 2 items that have broken with a month of ownership. One was a mop and the other a Mi Band 2. It is impossible to contact the seller, the manufacturer doesn't want to help and Lazada cries 'ignorance is bliss'. Not that I won't use them in the future, but they need to enforce that customers will get after sales support. I don't expect a $41 product to fail within a month...but apparently no one else is surprised.
Date of experience: November 07, 2016
What happened?
Lazada was the 1st online store I tried. 1st 2 of my orders came in within a week, then suddenly my succeeding order would arrive 2 - 3 weeks. And they no longer provide me with tracking number for each item I purchased. Got disappointed with the service, but still love the products. purchased all my 6 pillows from them, all though I have to wait long. Found the best pillows for myself in this site.