Were having trouble verifying your office 365 subscription status windows 7

I have faced a quite weird issue where Office package (O365) gives an error as “Couldn’t verify subscription Excel/Word couldn’t verify your Office 365 subscription. Please make sure that you’re connected to the Internet.”, even though I have an appropriate license for Office 365.

I got some solution on it and fixed my issue. So I thought to share this info in my blog.

Solution:

1. Open a command prompt in admin mode and then take one of the following actions.
   • If you have installed the 64-bit version of Office 2013 / 2016 (O365), move to the following folder:
     • C:\Program Files\Microsoft Office\Office15  or Office 16
   • If you have installed the 32-bit version of Office 2013/ 2016 (O365), move to the following folder:
     •  C:\Program Files (x86)\Microsoft Office\Office15 or Office 16
2. Type the following command to display the license status. Note the last five characters of any and all license keys that display in the output

3. Now run the following command as many times as needed to remove all of the license keys you noted from the previous step (without the “<>”)

4. Once you successfully remove the key from command, close command prompt and restart your machine.

5. Launch one of the MS office 2013 and 2016 applications. The application should prompt you to reactive by providing your sign-on IT. Enter your credentials and the software will be now licensed under that ID. It might take some time for the license to update.

This is quite easy and quick to execute.

Cheers,

Udhyan.

My full name is Udhyan Timilsina. I am currently working as a Core IT Engineer in Transperfect Translations, Inc. dedicated to an Artificial Intelligence team. View all posts by Udhy

Sorry we’re having trouble verifying your account inside Office 365

by Vladimir Popescu

Being an artist his entire life while also playing handball at a professional level, Vladimir has also developed a passion for all things computer-related. With an innate fascination... read more

Published on August 10, 2019

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A wide range of users encountered the Sorry we’re having trouble verifying your account error inside Office 365. This error can be extremely annoying, and because of it, you will not be able to use the software normally.

This issue can happen either because the computer you are using lost its connection to the software, or if the login credentials (password and email address) have changed or have not been able to synchronize.

In this article, we will explore some of the best methods to try and troubleshoot this error. Please follow the steps mentioned in this article closely in order to avoid causing any other issues. Read on to find out how to do it.

1. Remove cache from every browser on your PC with a dedicated tool

1. Open CCleaner or download it to your hard-drive.
2. Click on the Custom Clean option from the menu on the right side of your window.
3. Check the Windows and also the Applications tabs -> tick the boxes next to Internet Cache for all the browsers found on your hard-drive.
4. Click the Analyze button.
5. Check the results list -> click on Run Cleaner.
6. Wait for the process to complete, restart your PC, then check to see if the issue persists.

Tired of Microsoft Office? Here are 5 great alternatives to consider!

2. Verify the account details used in your Office 365 software

1. Open up any Office 365 software (Word, Excel, etc.).
2. Click on the File button found in the top taskbar menu.
3. Select Account to open up the settings and check the name of the account that is being used inside Office.
4. If the account that you want to use with Office 365 has changed, or the password has been reset, select Sign Out or Switch User.
5. Sign back in using the correct credentials.
6. If the account has the right license connected to it, then this should solve your issue.
7. If the issue persists, please follow the next method.

3. Verify that your Office 365 account has the correct license

If you are the Office 365 administrator, you will need to check the licensing of all the Office 365 software that are having issues identifying the account.

You can update the license with the right username and password, and the error Sorry we’re having trouble verifying your account inside Office 365 will disappear.

Please feel free to let us know if this guide helped you solve your issue by using the comment section below.

READ ALSO:

• Office 365 gets improved malicious email analysis in August
• TrickBot malware campaign is after your Office 365 passwords
• MS Office keeps changing to colorful mode on Windows 10 v1903

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