Enterprise applications are specifically designed for the sole purpose of promoting the needs and objectives of the organizations. Enterprise applications provide business-oriented tools supporting electronic commerce, enterprise communication and collaboration, and web-enabled business processes both within a networked enterprise and with its customers and business partners.
Services Provided by Enterprise Applications
Some of the services provided by an enterprise application includes:
- Online shopping, billing and payment processing
- Interactive product catalogue
- Content management
- Customer relationship management
- Manufacturing and other business processes integration
- IT services management
- Enterprise resource management
- Human resource management
- Business intelligence management
- Business collaboration and security
- Form automation
Basically these applications intend to model the business processes, i.e., how the entire organization works. These tools work by displaying, manipulating and storing large amounts of data and automating the business processes with these data.
Most Commonly Used Enterprise Applications
Multitude of applications comes under the definition of Enterprise Applications. In this section, let us briefly cover the following applications:
- Management information system [MIS]
- Enterprise Resource Planning [ERP]
- Customer Relationship Management [CRM]
- Decision Support System [DSS]
- Knowledge Management Systems [KMS]
- Content Management System [CMS]
- Executive Support System [ESS]
- Business Intelligence System [BIS]
- Enterprise Application Integration [EAI]
- Business Continuity Planning [BCP]
- Supply Chain Management [SCM]
1. Management Information Systems
Management Information System or 'MIS' is a planned system of collecting, storing, and disseminating data in the form of information needed to carry out the functions of management
2. Enterprise Resource Planning
ERP is an integrated, real-time, cross-functional enterprise application, an enterprise-wide transaction framework that supports all the internal business processes of a company. It supports all core business processes such as sales order processing, inventory management and control, production and distribution planning, and finance.
3. Customer Relationship Management
Customer Relationship Management is a comprehensive strategy and process of acquiring, retaining, and partnering with selective customers to create superior value for the company and the customer. It involves the integration of marketing, sales, customer service, and the supply-chain functions of the organization to achieve greater efficiencies and effectiveness in delivering customer value.
4. Knowledge Management System
A knowledge management system comprises a range of practices used in an organization to identify, create, represent, distribute, and enable adoption to insight and experience. Such insights and experience comprise knowledge, either embodied in individual or embedded in organizational processes and practices.
5. Content Management System
A Content Management System [CMS] allows publishing, editing, and modifying content as well as its maintenance by combining rules, processes and/or workflows, from a central interface, in a collaborative environment.
A CMS may serve as a central repository for content, which could be, textual data, documents, movies, pictures, phone numbers, and/or scientific data.
6.Executive Support System
Executive support systems are intended to be used by the senior managers directly to provide support to non-programmed decisions in strategic management. These information are often external, unstructured and even uncertain. Exact scope and context of such information is often not known beforehand.
7. Business Intelligence System
The term 'Business Intelligence' has evolved from the decision support systems and gained strength with the technology and applications like data warehouses, Executive Information Systems and Online Analytical Processing [OLAP]. Business Intelligence System is basically a system used for finding patterns from existing data from operations.
8.Enterprise Application Integration
EAI is an integration framework, a middleware, made of a collection of technologies and services that allows smooth integration of all such systems and applications throughout the enterprise and enables data sharing and more automation of business processes.
9. Business Continuity Planning
Identifies an organization's exposure to internal and external threats and synthesizes hard and soft assets to provide effective prevention and recovery for the organization, while maintaining competitive advantage and value system integrity.Understandably, risk management and disaster management are major components in business continuity planning.
10. Supply Chain Management
Design, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand and measuring performance globally.
11. IT Service Management
IT Service Management is a general term that describes a strategic approach for designing, delivering, managing and improving the way information technology [IT] is used within an organization. The goal of every IT Service Management framework is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.
Human Resource Managment
IT Service Management is a general term that describes a strategic approach for designing, delivering, managing and improving the way information technology [IT] is used within an organization. The goal of every IT Service Management framework is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.
Contact us to provide full information about the implementation of the systems for your business and we shall implement the systems within your business to improve the business functionality and effectiveness and efficiency
For further information about this service