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Training Expert - Well-versed in adult learning theory, experienced in teaching in a variety of settings, uses active learning strategies, and engages the participants well.
SME - An expert in program content, is able to answer questions, relate practical experiences, and conduct problem-solving exercises.
Consultant - Uses consultative skills, understands the business model of the organization and the relationship of the training
to business strategy, and enhances learning by observing, describing, and coaching. Communication Expert - Exhibiting strong communication skills through reflective listening and supportive communication, a communications expert is familiar with group dynamics and group processes and is an experienced presenter and facilitator of group discussions.
ROI=Return / Investment
For example, suppose an organization is considering a new salesforce training program that will increase productivity by 25%. In a group of 10 employees, each employee produces $40,000 in profits from sales. The training program costs $500,000. The organization's ROI on this program would be calculated as follows:
The return would be the increased profit for each trainee [$40,000 x .25] times the number of trainees [10], or $40,000 x .25 x 10 = $100,000
Investment = cost of training = $500,000
ROI = Return/Investment = $100,000 ÷ $500,000 = .20 = 20%
As opposed to tangible resources [such as plants and equipment], these resources are difficult to quantify and to copy. Examples include:
- Human Capital [tacit knowledge, educational & experience, work-related know-how]
- Social Capital [corporate culture, management philosophy & practices, coaching/mentoring relationships, informal networking systems]
- Intellectual Capital [patents & trade secrets, copyrights, intellectual property]
-
Organizational Capability [bring new products to market quickly, absorb & integrate other cultures in a merger, identify customer needs & respond directly to them, continuously improve production processes to drive down costs]