Question: Q: Chrome remote desktop not working on Mac
I am trying to connect to my office computer using Chrome Remote Desktop. I can connect fine using my iphone, both on 4G and my home wifi. When i try to use my Macbook to connect using wifi it does not work and i get an error saying 'The remote computer is offline'. If i turn off my wifi and hotspot my phone to my macbook and then try connect to the remote desktop it works and i can get in. The issue seems to be my macbook. Could there be some sort of permissions on my mac not allowing a connection to a remote computer? Please assist
Macbook Pro 2016
MacOS High Sierra
Thanks
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MacBook Pro 13″, macOS 10.13
Posted on Feb 1, 2021 2:53 AM
Reply I have this question too[16] I have this question too Me too[16] Me too
Feb 1, 2021 5:02 AM in response to chrisnas In response to chrisnas
chrisnas wrote:
I am trying to connect to my office computer using Chrome Remote Desktop. I can connect fine using my iphone, both on 4G and my home wifi. When i try to use my Macbook to connect using wifi it does not work and i get an error saying 'The remote computer is offline'. If i turn off my wifi and hotspot my phone to my macbook and then try connect to the remote desktop it works and i can get in. The issue seems to be my macbook. Could there be some sort of permissions on my mac not allowing a connection to a remote computer? Please assist
Macbook Pro 2016
MacOS High Sierra
Thanks
Third party application, reference:
//support.google.com/chrome/answer/1649523 see: Troubleshooting tips
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Feb 1, 2021 5:02 AM
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Remote Desktop for Mac not connecting after Big Sur update
After upgrading to Big Sur, I can no longer connect to any windows computer using Remote Desktop app.
Any fixes?
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LeoStevens-1360 · Mar 09, 2021 at 07:33 PM
Are there any updates on a fix for this problem? I just started having the screen flicker issue with Remote Desktop running Big Sur.
0 Votes 0 ·
NickolasBoyce-6948 · Dec 19, 2021 at 02:50 AM
no problems on Big Sur, but now with Monterey update - getting regular connection hangs and key passing errors...?
0 Votes 0 ·
JennyYan-MSFT answered • Nov 20, '20 | MariaRobison-7145 commented • Apr 16, '21
Hi,
Several steps you could have a try:
1.Go to Microsoft Remote Desktop > preferences > General Tab> uncheck “use system proxy configurations “ and
Also uncheck “Use hardware acceleration ”
This is one suggestion shared in another thread and many users reported that if fixed their issues.
//docs.microsoft.com/en-us/answers/questions/163352/after-big-sur-was-loaded-on-mac-book-pro-now-the-m.html
2.Please try the beta version which included the newest testing features than the officially released version:
//install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac
3.Please also update the VPN version if used in your remote connection.
Hope this helps and please help to accept as Answer if the response is useful.
Thanks,
Jenny
image.png [39.0 KiB]
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Ashish-4732 · Apr 11, 2021 at 02:32 PM
Thanks Jenny a lot . Microsoft remote desktop using beta as suggested by you is working.
For everyone who are facing issues, please try the beneath link for beta download .
//install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac
PS: you dont need to do any extra settings ,please mention the remote desktop Ip address you want to connect .
Cheers
Ashish
1 Vote 1 ·
MariaRobison-7145 · Apr 16, 2021 at 03:08 AM
Thanks Jenny!!!
Mine just started crashing today both on my MacBook Pro and iMac due to macOS Big Sur update. I downloaded beta version 10.5.0 [1836] just as you have suggested and boom! I am able to connect without any issues now. I have been unable to connect all afternoon today and glad I am able to connect now so I can get my presentation ready for work for 9am tomorrow morning! Whew!
Super thank you for this link! //install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac
0 Votes 0 ·
RobertSchwarz-2568 answered • Nov 22, '20 | LarryAlexander-1838 commented • May 8, '21
I'm also having RDP issues after Big Sur update. My issues is after connecting, the window rapidly "flickers" I'm running OS X 11.0.1 and RDP client 10.4.1. Turning off hardware acceleration doesn't work.
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JennyYan-MSFT · Nov 23, 2020 at 01:46 AM
Hi,
What if beta version of remote desktop client for mac?
THanks,
Jenny
0 Votes 0 ·
RobertSchwarz-2568 JennyYan-MSFT · Nov 23, 2020 at 01:50 AM
I I tried the beta. It had the same issue.
0 Votes 0 ·
JennyYan-MSFT RobertSchwarz-2568 · Nov 23, 2020 at 01:55 AM
If above three suggestion did not resolve your issue, please report the issue via application and also post your question with details in the uservoice forum:
//remotedesktop.uservoice.com/forums/287834-remote-desktop-for-mac
Thanks,
Jenny
0 Votes 0 ·
LarryAlexander-1838 · May 08, 2021 at 08:24 AM
I've found that by not using 'full screen' and instead using 'fit to window', I was able to get rid of the flickering I experienced. I good enough workaround for me.
0 Votes 0 ·
MarielaG-2418 answered • Dec 13, '20 | RPerk-2070 published • Dec 17, '20
I'm having the same issue. I tried the recommendations mentioned above but they didn't work for me. I have Microsoft remote desktop 10.5.0 version and Big Sur as well. How can I make it work again? I tried calling Microsoft but unable to speak with a real person.
Error code: 0x204
I am able to connect from a different Mac that doesn't have the Big Sur update, so evidently the remote computer is ok. The problem is the upgrade.
Help!
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RPerk-2070 · Dec 17, 2020 at 01:41 AM
I am having the same issue, and have the same versions of RD and IOS. Have also tried the fixes above to no avail.
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Slvrscoobie-8885 answered • Dec 14, '20
turning off gateway and graphics acceleration fixed my issue of user account but now I get an error about password being old? I also tried the newest version on Catalina and that gave the same issues.
Connecting to a windows server via VPN - can ping server, just cannot get it to connect
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Carl-2047 answered • Dec 31, '20
For me, Remote Desktop worked under both Catalina and Big Sur until we removed NTLM authentication to force Kerberos only. Once this was done, Domain\Users could no longer log into remote computers. The only account that does work is the Domain\Admins account. Administrators can log into remote machines as Administrator but they cannot log in as any other user.
In my case, it would appear to be an authentication issue when Active Directory is not using NTLM.
We have tried the latest Beta build 10.5.1 and it has the same issue.
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RoyArauz-3349 answered • Mar 7, '21
Are there any updates? I am about to buy a new Mac with OS Big Sur pre-installed and need to ensure Remote Desktop is working to log in to my work computer.
Thanks,
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AndreasBaumgarten answered • Mar 9, '21
Here on my MacBook Pro running msOS Big Sur 11.2.3 with MS Remote Desktop 10.5.2 it's working fine without any problem.
[If the reply was helpful please don't forget to upvote and/or accept as answer, thank you]
Regards
Andreas Baumgarten
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Fix: Chrome Remote Desktop not working [Full Guide]
by Tashreef Shareef
Windows & Software Expert
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from Windows to iOS and streaming services... Read more
Updated: Apr 13, 2021
Posted: April 2020
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- Chrome Remote Desktop not working? There are several quick and easy ways to fix this issue.
- If you're having issues with Chrome Remote Desktop, you can always switch to a different remote control software.
- A number of users reported that they fixed issues with Remote Desktop by modifying the registry.
- If Chrome Remote Desktop is stuck on starting, perhaps your installation is corrupted, and it needs repair.
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Chrome Remote Desktop allows you to securely access your computer from your phone, tablet, or another computer. That said, several Chrome Remote Desktop users have reported the app to be not working.
The Chrome Remote Desktop not working issue can occur due to a glitch in Chrome or the Remote Desktop app, an issue with the PIN feature, or even permission issues.
Disabling the PIN feature and reinstalling Chrome and the Remote Desktop app seems to have fixed the issue for many.
In this article, we have listed a couple of troubleshooting steps to help you resolve the Chrome Remote Desktop not working issue.
Quick Tip:
Google Chrome isn’t the only web browser that has remote desktop capabilities, so instead of trying to fix Chrome, might as well switch to another browser, such as Opera.
The browser includes an ad-blocker, a tracking blocker, and even a full-fledged VPN. Additionally, it is highly customizable via extensions, and they can also help with turning Opera into a remote desktop manager.
Opera
An ultra-fast web browser that can be tweaked into becoming a remote desktop manager. Get it now since it is completely free!
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Initial Setup
You must be at your office computer and logged in for the initial setup. Please give the Computer Helpdesk a call at this point so we can remote in and assist with the rest of the setup. The Computer Helpdesk can be reached at 518-564-4433.
Connection
An office PC with Chrome Remote Desktop can be accessed by either a Chromebook or a normal PC [Windows or Mac will work].
- Open your web browser of choice and navigate to //remotedesktop.google.com/access. If you are not currently signed into your school account, you will be prompted to sign in. If by chance you are using the Google Chrome browser on a personal Computer and you are signed into the browser with a personal Google account, you will not be prompted to sign in and you will see any personal computers you may have Chrome remote setup on. In this case launch an "Incognito" and try the above link in that.
- Click on “Remote Access” in the upper right hand corner.
- You will be prompted to login with you full campus email address [netid with the @plattsburgh.edu].
- Next you will see the SUNY Plattsburgh CAS login page. Enter your netid and password then click "Login".
- Now you will be routed to DUO for 2-Factor authentication.
- You should now be presented with a list of all of your current remote access computers based on their Computer Name.
- Click the name of the computer you wish to connect to. You will be prompted for the numeric pin you setup during the Desktop Setup portion. Enter your PIN and click the arrow to the right.
- You should now be brought to your Windows login screen on a PC or directly to your desktop for a Mac. Enter the login information for your computer and press enter.
- You are now connected. However for more settings and a full screen view there is a setting menu on the right side of the Remote Desktop window. Press the blue half circle with the arrow and you will see the full menu as seen below.
- If you have any other questions please call the helpdesk at 518-564-4433.