Blue screen stop code
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A stop error (also called a blue screen error) can occur if a problem causes your device to shut down or restart unexpectedly. You might see a stop error on a blue screen (Windows 10 and earlier versions) and a black screen (Windows 11) with a message that your device ran into a problem and needs to restart. Some of the common blue screen or stop errors are:
NOTE: You may also receive hexadecimal error codes, such 0x0000003B, 0x0000009F, 0x00000133, 0x00000116, 0x00000050, 0x000000D1, 0x0000007E, 0x0000000A, 0x00000113, 0x0000001E, and more. Figure 1: Illustration of a blue screen or STOP error in Windows 10. Figure 2: Illustration of a blue screen or STOP error in Windows 7 or earlier versions. No cause information is available.
Perform a hard reset
If this did not resolve the issue, proceed to the next step. Run a hardware diagnostic test
To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test. Dell offers both integrated and online diagnostics. If the computer cannot boot into Windows, run the preboot diagnostic test on a Dell computer:
If the computer can boot into Windows and can access the internet, run the Dell online diagnostics:
Disconnect external devices
Sometimes, the external devices can cause blue screen or stop errors. Unplug any external storage devices such as external drives, docking stations, and other hardware that is plugged into the computer and then restart the computer. If you don't experience the issue after restarting the computer, the external device may be the cause of the problem, and you'll need to contact the device manufacturer for additional support. If this did not resolve the issue, proceed to the next step. Boot into safe mode with networking
Safe mode starts Windows in a basic state, using a limited set of files and drivers, and allows you to perform troubleshooting steps. Before you enter safe mode, you need to enter the Windows Recovery Environment (WinRE). Boot into safe mode with networking in Windows 11, Windows 10, Windows 8 or 8.1
Boot into safe mode with networking in Windows 7
After the computer boots into safe mode with networking, proceed to the next step.
Duration: 00:50 Run the blue screen troubleshooter using SupportAssist
If this did not resolve the issue, proceed to the next step. Repair the missing or corrupted Windows system files
The System File Checker and Deployment Image Servicing and Management (DISM.exe) are command-line tools to scan Windows and repair the missing or corrupt system files.
If this did not resolve the issue, proceed to the next step. Update the BIOS and drivers
Dell recommends updating the device drivers and BIOS as part of your scheduled update cycle. Device drivers and BIOS updates may contain feature enhancements or changes that help keep your system software current and compatible with other system modules (hardware and software) and can increase stability. Learn how to download and install the latest BIOS update on your Dell computer. Learn How to Download and Install Dell Drivers. If this did not resolve the issue, proceed to the next step. Restore the computer using Windows System Restore
System Restore is a Microsoft Windows operating system feature that can help fix certain types of crashes and other computer problems. System Restore reverts your computer's state (including computer files, installed applications, Windows Registry, and computer settings) to a previous point in time. Learn how to recover the computer using System Restore in Microsoft Windows. If this did not resolve the issue, proceed to the next step. Restore the computer to factory default settings
If your Dell computer continues to lock up or the troubleshooting steps above did not resolve the issue, consider reinstalling the operating system. Learn how to Factory reset, restore, or reinstall Microsoft Windows on a Dell computer. WARNING: Reinstalling the operating system results in the permanent loss of all data on the computer. Dell recommends that you back up all personal data to an external storage device, including but not limited to images, documents, email messages, contacts, browser bookmarks (favorites), music, videos, and so on. Chromebox, Alienware, Inspiron, Retired Models, OptiPlex, Vostro, XPS, G Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Fixed Workstations, Mobile Workstations Last Published Date14 Dec 2021 Version11 Article TypeSolution
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