Which feature of Windows 10 helps in assisting another person over a remote connection?
Show By J. Carlton Collins, CPA Q.I have become the unofficial computer support person for our small company—everybody comes to me when a Windows 10 computer has a problem. What's a good, inexpensive tool that would enable me to render remote computer support without having to leave my desk? A. Windows 10 includes a free tool called Quick Assist, which enables one person to remotely control another person's Windows 10 PC with that person's permission. To assist someone using Quick Assist, first log in to your Microsoft account and then launch the app by selecting the Start button, Windows Accessories, Quick Assist (or search for and select Quick Assist from the Taskbar Search Box) to display the dialog box shown below left. Next select the Give assistance option to produce the Share security code dialog box shown below right. You can send the Security code (273464 in this example) to the person with the troubled computer via email, text message, or even a phone call. The recipient has 10 minutes to launch Quick Assist and enter the code to establish the remote-control connection. Once the connection is made, it remains active indefinitely, and the remote support person inherits all the access and rights to the troubled computer as the troubled computer's end user. To end a Quick Assist session, either party can press the End button located in the Quick Assist menu. A few features and limitations of Quick Assist are described below.
About the author J. Carlton Collins () is a technology consultant, a CPE instructor, and a JofA contributing editor. Note: Instructions for Microsoft Office in “Technology Q&A” refer to the 2007 through 2016 versions, unless otherwise specified. Submit a question Do you have technology questions for this column? Or, after reading an answer, do you have a better solution? Send them to . We regret being unable to individually answer all submitted questions. How do I remotely access another computer Windows 10?On your local Windows PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect.
What enables you a use to assist another user remotely?Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are. Before you can use it, you'll need to enable access.
What tool allows users to remotely connect to another computer?Top 10 Remote Desktop Software. TeamViewer.. AnyDesk.. Splashtop Business Access.. RemotePC.. Zoho Assist.. ConnectWise Control.. BeyondTrust Remote Support.. VNC Connect.. |