Difference between personal and professional relationships in health and social care

Effective work relationships

Perthnasoedd gwaith effeithiol

In health and social care settings, effective work relationships are based on professionalism and principles of care, which require health and social care workers to respect and promote the rights of everyone they work with.

Relationship centred working is a personalised, partnership approach of forming and maintaining important relationships, as well as recognising the importance of these relationships in delivering effective and safe care and support. This includes team members, colleagues, other professionals, the individuals who need care and support and everyone who is important to them. Their families, friends and advocates, for example, are further supported by relationship centred working.

The relationship centred approach recognises the importance of the interpersonal and intrapersonal relationships that exists between the individual and others around them. The relationship forms the context within which care and support takes place.

Mewn lleoliadau iechyd a gofal cymdeithasol, mae cydberthnasau gwaith effeithiol yn seiliedig ar broffesiynoldeb ac egwyddorion gofal, sy'n ei gwneud yn ofynnol i weithwyr iechyd a gofal cymdeithasol barchu a hyrwyddo hawliau pawb y maent yn gweithio gyda nhw.

Mae gwaith sy'n canolbwyntio ar perthnasoedd-ganolog yn ddull wedi'i deilwra i ffurfio a chynnal cydberthnasau pwysig yn ogystal â chydnabod pwysigrwydd y cydberthnasau hyn wrth ddarparu gofal a chymorth effeithiol a diogel. Mae hyn yn cynnwys aelodau o'r tîm, cydweithwyr, gweithwyr proffesiynol eraill, yr unigolyn y mae angen gofal a chymorth arnynt a phawb sy'n bwysig iddynt. Er enghraifft, caiff eu teuluoedd, eu ffrindiau a'u heiriolwyr gymorth pellach gan waith sy'n canolbwyntio ar gydberthnasau.

Mae'r dull gweithredu perthnasoedd-ganolog yn cydnabod pwysigrwydd y cydberthnasau rhyngbersonol a phersonol sy'n bodoli rhwng yr unigolyn ac eraill o'i gwmpas. Y gydberthynas sy'n ffurfio'r cyd-destun ar gyfer darparu gofal a chymorth.

Perthnasoedd cadarnhaol

Difference between personal and professional relationships in health and social care

Developing a positive relationship with individuals, their families and carers in health and social care settings is important. This requires input from team members, colleagues and other professionals who are all stakeholders in meeting the care and support needs of individuals, their families and their carers. Partnership working through the development of positive relationships ensures a best practice holistic approach to care and support needs.

Positive relationships are based on trust, which is key to ensuring individuals are safeguarded and receive the care and support they need and request. If a relationship is not positive, individuals will not feel able to communicate effectively with staff and others, and not be able to voice their needs, concerns or preferences.

Some examples of how a relationship may cross professional boundaries are:

  • having a romantic or sexual relationship with a current client
  • extensive non-beneficial disclosure to the client
  • telling the client too much personal information and receiving a gift of money from the client.

Abuse and neglect are extreme examples. They involve the betrayal of respect and trust within the relationship. This means the relationship is no longer positive and professional requirements are not met.

Mae'n bwysig meithrin cydberthynas gadarnhaol ag unigolion, eu teuluoedd a'u gofalwyr mewn lleoliadau iechyd a gofal cymdeithasol. Er mwyn gwneud hyn, mae angen mewnbwn gan aelodau'r tîm, cydweithwyr a gweithwyr proffesiynol eraill sydd i gyd yn rhanddeiliaid yn y gwaith o ddiwallu anghenion gofal a chymorth unigolion, teuluoedd a'u gofalwyr. Mae gweithio mewn partneriaeth drwy feithrin cydberthnasau cadarnhaol yn sicrhau bod anghenion gofal a chymorth yn cael eu diwallu mewn modd holistaidd gan ddilyn yr arfer gorau.

Mae cydberthnasau cadarnhaol yn seiliedig ar ymddiriedaeth, sy'n allweddol er mwyn sicrhau y caiff unigolion eu diogelu a'u bod yn derbyn y gofal a'r cymorth y maent yn gofyn amdanynt ac sydd eu hangen arnynt. Os nad yw cydberthynas yn un gadarnhaol, ni fydd unigolion yn teimlo y gallant gyfathrebu'n effeithiol â staff a phobl eraill, ac ni fyddant yn gallu cyfleu eu hanghenion, eu pryderon a'u dewisiadau.

Rhai enghreifftiau o sut y gall perthynas groesi ffiniau proffesiynol yw:

  • cael perthynas ramantaidd neu rywiol gyda chleient cyfredol
  • datgeliad helaeth nad yw’n fuddiol i’r cleient
  • datgelu gormod o wybodaeth bersonol i’r cleient a derbyn rhodd ariannol wrth y cleient.

Mae camdriniaeth ac esgeulustod yn enghreifftiau eithafol. Maen nhw’n cynnwys bradychu ymddiriedaeth a pharch o fewn y berthynas. Golyga hyn nad yw’r berthynas bellach yn gadarnhaol ac nad yw gofynion proffesiynol yn cael eu diwallu.

Professional boundaries

Ffiniau proffesiynol

Relationships are probably the most complicated area of our lives. We start to form relationships when we are born. Effective work relationships are based on professional boundaries, which means that when carers support individuals with health and care needs, they must:

Perthnasoedd yw'r agwedd fwyaf cymhleth yn ein bywydau, fwy na thebyg. Byddwn yn dechrau ffurfio perthnasoedd pan gawn ein geni. Mae perthnasoedd gwaith effeithiol yn seiliedig ar ffiniau proffesiynol, sy'n golygu, pan fydd gofalwyr yn cefnogi unigolion ag anghenion iechyd a gofal, rhaid iddynt wneud y canlynol:

Balancing these boundaries with the need for relationship centred working is important in order to achieve effective service delivery. If an individual does not feel valued and included, they will not be willing to express their needs, wishes and concerns.

Mae'n bwysig taro cydbwysedd rhwng y ffiniau hyn a'r angen am waith sy'n canolbwyntio ar berthnasoedd er mwyn darparu gwasanaethau'n effeithiol. Os na fydd unigolyn yn teimlo ei fod yn cael ei werthfawrogi a'i gynnwys, ni fydd yn fodlon mynegi ei anghenion, ei ddymuniadau a'i bryderon.

What are unacceptable practices?

Beth yw arferion annerbyniol?

Difference between personal and professional relationships in health and social care

Good practice in health and social care involves staff working in a way that puts the needs of individuals they are supporting first so that they receive dignified and safe care.

Unacceptable practice involves the individual not receiving appropriate care and treatment and that they feel they are being failed by the system.

Another example of unacceptable practice is when individuals are put at risk and denied services that they are entitled to, being unfairly treated and /or discriminated against and not supported to meet their needs. It could involve taking advantage of individuals for financial gain, or asking them to undertake duties that they are not trained to do.

Mae arfer da ym maes iechyd a gofal cymdeithasol yn golygu bod staff yn gweithio mewn ffordd sy'n rhoi blaenoriaeth i anghenion yr unigolion y maent yn eu cefnogi er mwyn iddynt gael gofal urddasol a diogel.

Mae arfer annerbyniol yn golygu nad yw'r unigolyn yn derbyn gofal a thriniaeth briodol a'u bod yn teimlo eu bod yn cael eu methu gan y system.

Enghraifft arall o arfer annerbyniol yw pan fydd unigolion mewn perygl ac yn gwadu gwasanaethau y mae ganddynt hawl i'w cael, yn cael eu trin yn annheg a / neu wedi eu gwahaniaethu yn eu herbyn ac nad ydynt yn cael eu cefnogi i ddiwallu eu hanghenion. Gallai olygu cymryd mantais o unigolion er budd ariannol, neu ofyn iddynt ymgymryd â dyletswyddau nad ydynt wedi'u hyfforddi i'w gwneud.

Examples of unacceptable practices

Enghreifftiau o arferion annerbyniol

Unacceptable practices would include:

Byddai arferion annerbyniol yn cynnwys:

What is the difference between professional and personal relationships?

Second, there are two types of work relationships: professional and personal. Professional relationships are solely for the purpose of getting your work done. They help you advance your career and would not exist if not for your job. Personal relationships at work are those you have in the workplace for social reasons.

What is the difference between personal relationship and social relationship?

Personal relationships are close, intimate, and interdependent, meeting many of our interpersonal needs. Social relationships meet some interpersonal needs but lack the closeness of personal relationships.

What is a professional relationship in health and social care?

The relationship between a worker and an individual using the service may appear to have much in common with friendship or other relationships. However it is a professional relationship with a defined purpose to promote the wellbeing of the person using the service.

What is the difference between your personal and professional groups?

In personal networks, people expect to learn information about the interests of friends and family. In professional networks, people may expect the latest company insight, use its resources, and connect with people. There are different purposes for personal and professional networks.