Remote desktop the user accounts password has expired
SymptomsConsider the following scenario: You have a Remote Desktop Session Host (RD Session Host) server that is running Windows Server 2008 R2 in a Virtual Desktop Infrastructure (VDI) environment. Or, you have remote apps that are published through RDWeb. You enable the Allow connections only from computers running Remote Desktop with Network Level Authentication option in the RDP-Tcp Properties dialog box by using the Remote Desktop Session Host Configuration tool (Tsconfig.msc). You establish a remote desktop session to the server from a client computer by using a user account that was granted Remote Desktop access. The password of the user account is expired. You receive the following error message: You must change your password before logging on the first time. For assistance, contact your system administrator or technical support. In this scenario, a prompt to change the password is not displayed. Therefore, you cannot change the password of the user account. The user name or password that you entered is not valid. Try typing it again. This error will change when you are connecting to VDIs or RDSHs directly from a non-domain-joined computer if the hotfix that is described in the following Microsoft Knowledge Base article is installed on the Windows 7 client: 2648397 You cannot change an expired user account password in a Remote Desktop session from a client computer that is running Windows 7 or Windows Server 2008 R2 However, users will not be able to make any password change from Mstsc.exe itself. ResolutionTo resolve this issue, you must install this hotfix on the server that is hosting the RDWeb role. This hotfix does not provide a method for changing a password directly through Mstsc.exe for non-domain-joined clients. However, after you install this hotfix, users who try to log on to RDWeb (that is , on to the web portal itself) by using an account that has an expired password will be redirected to the password change page. After they update their password, users will return to a functional state. They can log on to RDWeb and start RemoteApp sessions. They can also use .rdp files or Mstsc.exe. CredSSP spec 1. Open the following file: Set the following value to TRUE: Sometimes, this line of code may be missing even after you install the hotfix. This behavior may occur because the Web.config file, together with most user-configurable files and registry settings, is marked as "mutable" in our servicing infrastructure. When the value is set to TRUE, Setup will not overwrite a file by using a later version if the user changed the original file. This behavior makes sure that a user's files, settings, and custom code are not overwrittenwhen an update is installed. If the Web.config file was changed or customized, the system will not overwrite the file. Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. PrerequisitesTo apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1). Additionally, you must have the Remote Desktop Services server role installed and both the Remote Desktop Session Host and Remote Desktop Web Access role services enabled. 976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2 Registry informationTo apply the hotfix in this package, you do not have to make any changes to the registry. Restart requirementYou do not have to restart the computer after you apply this hotfix. To avoid restarting, stop the Remote Desktop Session Host role service. Hotfix replacement informationThis hotfix does not replace a previously released hotfix. File informationThe global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files. Windows Server 2008 R2 file information notesThe files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table: Version Product Milestone Service branch 6.1.760 Windows Server 2008 R2 RTM LDR 6.1.760 Windows Server 2008 R2 SP1 LDR The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature. For all supported x64-based versions of Windows Server 2008 R2File name File version File size Date Time Platform Tsportalwebpart.dll 6.1.7600.21099 294,912 29-Nov-2011 09:34 x86 Tsportalwebpart.dll 6.1.7601.21868 299,008 29-Nov-2011 09:05 x86 Config.aspx Not applicable 69,896 29-Nov-2011 10:42 Not applicable Default.aspx Not applicable 45,954 29-Nov-2011 11:00 Not applicable Login.aspx Not applicable 59,722 29-Nov-2011 10:51 Not applicable Password.aspx Not applicable 44,346 29-Nov-2011 10:42 Not applicable Tsportalwebpart.resources.dll 6.1.7600.21099 28,672 29-Nov-2011 10:34 x86 Tsportalsetup.exe 6.1.7600.21099 86,528 29-Nov-2011 09:06 x64 Tsportalwebpart.dll 6.1.7600.21099 294,912 29-Nov-2011 09:34 x86 Tswa_migplugin.dll 6.1.7600.21099 150,528 29-Nov-2011 09:13 x64 Web.config Not applicable 4,776 28-Nov-2011 23:35 Not applicable Tsportalsetup.exe 6.1.7601.21868 87,552 29-Nov-2011 08:55 x64 Tsportalwebpart.dll 6.1.7601.21868 299,008 29-Nov-2011 09:05 x86 Tswa_migplugin.dll 6.1.7601.21868 150,528 29-Nov-2011 09:00 x64 Web.config Not applicable 4,953 28-Nov-2011 23:33 Not applicable WorkaroundTo work around the issue, use one of the following methods: Disable the Allow connections only from computers running Remote Desktop with Network Level Authentication option on the RD Session Host server. Change the password of the user account by using a different method. StatusMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. More InformationFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: 824684 Description of the standard terminology that is used to describe Microsoft software updates Additional file informationAdditional file information for Windows Server 2008 R2Additional files for all supported x64-based versions of Windows Server 2008 R2File name Amd64_1f9cdbb831ff3621e908f1f668eb2d53_31bf3856ad364e35_6.1.7601.21868_none_9bb2754af6a3e4e6.manifest File version Not applicable File size 697 Date (UTC) 29-Nov-2011 Time (UTC) 18:22 File name Amd64_2407c47c6a9c8d893a83d59f509629d9_31bf3856ad364e35_6.1.7600.21099_none_2661075c9033597b.manifest File version Not applicable File size 689 Date (UTC) 29-Nov-2011 Time (UTC) 18:22 File name Amd64_33f1b25ec557b980c4faeb7a3c8f922c_31bf3856ad364e35_6.1.7600.21099_none_0102ff141625eb7d.manifest File version Not applicable File size 697 Date (UTC) 29-Nov-2011 Time (UTC) 18:22 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