A systermatic literature review and outlook

Ritz, Adrian; Brewer, Gene A.; Neumann, Oliver (2016). Public Service Motivation: A Systematic Literature Review and Outlook. Public Administration Review, 76(3), pp. 414-426. American Society for Public Administration 10.1111/puar.12505

Full text not available from this repository. (Request a copy)

Item Type:

Journal Article (Original Article)

Division/Institute:

11 Centers of Competence > KPM Center for Public Management

UniBE Contributor:

Ritz, Adrian

Subjects:

300 Social sciences, sociology & anthropology > 350 Public administration & military science

ISSN:

1540-6210

Publisher:

American Society for Public Administration

Language:

English

Submitter:

Adrian Ritz

Date Deposited:

19 Aug 2016 14:00

Last Modified:

05 Dec 2022 14:57

Publisher DOI:

10.1111/puar.12505

URI:

https://boris.unibe.ch/id/eprint/85852

Actions (login required)

A definition of career transitions was initially proposed by Louis in 1980. The pace of career transitions has since increased, unraveling traditional linear career pathways. Despite this, we have inadequate knowledge about what defines successful career transitions. Hence, we conducted a systematic review of the scholarship to understand how career transition success is operationalized and to identify research gaps and directions. We identified and reviewed 244 articles published from 1980 to 2022. We found that career transition success outcomes studied fall under the self-referent category, with the outcomes in the other-referent category absent. Further, most studies rely on a mix of objective and subjective success criteria, with no study considering possible interactions between the two. The review revealed a fragmented scholarship of career transition success and an urgency to broaden investigations of career transition success criteria given rapidly evolving employment trends globally.

Keywords: career development; career pathway; career taxonomy; career transition; systematic review.

Copyright © 2023 Mussagulova, Chng, Goh, Tang and Jayasekara.

PubMed Disclaimer

Conflict of interest statement

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Handbook of Research on the Interplay Between Service Quality and Customer Delight 2023 [https://www.igi-global.com/viewcomplimentarytitle.aspx?titleid=318114]

Posted: 9 Feb 2023

Lingam Naveen

Biju Patnaik Institute of Information Technology and Management Studies (BIITM), Bhubaneswar; KIIT University - School of Management

Rabi Subudhi

KIIT Deemed to be University, School of Management

Date Written: February 7, 2023

Abstract

The world of retail is very dynamic and interesting. The evolution of retail as an industry withholds immense richness in terms of research literature. This study has adopted a review research design to study the retailing literature of last two decades. The bibliometric database Scopus was used to extract the list of studies. The central constructs considered for the study are service quality (SQ), customer satisfaction (CS), and customer delight (CD). A systematic literature review approach was undertaken along with PRISMA framework. Multiple rounds of screening were done to finalize a total of 92 documents for the review. To identify, evaluate, and study various themes and variables related to the central constructs, several research tools were used like network analysis, temporal analysis, citation analysis, and mind maps. The findings of the study would help both retail researchers and practitioners to understand consumer behavior concerning the retail sector and devise the future course of action to develop higher levels of customer loyalty and retention.

Suggested Citation:

Naveen, Lingam and Subudhi, Rabi, Retailing Narrative: A Systematic Literature Review and Outlook for Further Research (February 7, 2023). Handbook of Research on the Interplay Between Service Quality and Customer Delight 2023 [https://www.igi-global.com/viewcomplimentarytitle.aspx?titleid=318114], Available at SSRN: https://ssrn.com/abstract=4350613

What is the purpose of a systematic literature review?

A systematic literature review (SLR) identifies, selects and critically appraises research in order to answer a clearly formulated question (Dewey, A. & Drahota, A. 2016). The systematic review should follow a clearly defined protocol or plan where the criteria is clearly stated before the review is conducted.

What are the benefits of systematic review?

Systematic reviews offer a number of benefits. For starters, they deliver a clear and comprehensive overview of available evidence on a given topic. Moreover, SRs also help identify research gaps in our current understanding of a field.

What's the difference between a literature review and a systematic literature review?

Literature reviews don't usually apply the same rigour in their methods. That's because, unlike systematic reviews, they don't aim to produce an answer to a clinical question. Literature reviews can provide context or background information for a new piece of research.

What are the strengths of literature review?

Literature reviews allow you to gain familiarity with the current knowledge in your chosen field, as well as the boundaries and limitations of that field. Literature reviews also help you to gain an understanding of the theory(ies) driving the field, allowing you to place your research question into context.